We build power accessories for people who notice the details. Every SOOPII product — CS Series, S Series cables, and TPS power strips — is designed with Scandinavian minimalism, safety-tested, and built to work for years. This warranty is part of that. If something we made fails, we take responsibility for it. The terms are below. They are short on purpose.
The 2-year warranty
Every SOOPII product is covered by a two-year warranty, starting the day it is delivered. It covers failures in charging performance, build quality, and workmanship — anything that is our fault, not yours. In the EU, this aligns with the EU legal guarantee for consumer goods. Where your local law provides more, local law stands.
What is covered
Charging performance. Your product should keep delivering fast, reliable charging over USB-C for its full lifespan.
Build and construction. Housings, ports, braided cable, and connectors should hold up under normal daily use — no cracking, no loose ports, no exposed wiring.
Electrical safety. Every product is ETL-certified (UL 62368-1) and carries CE marking. If a unit develops an electrical fault during the warranty period, that is covered.
What is not covered
Normal wear. Scratches, slight fraying, connectors loosening after years of plugging and unplugging — that is ordinary use, not a defect.
Misuse. Drops, impacts, water damage, bending or crushing the product, or opening it yourself.
Non-compliant power. Connecting the product to a faulty, non-compliant, or out-of-spec power source.
Accessories and extras. The warranty covers the SOOPII product itself — not third-party cables, adapters, or added accessories.
How to make a claim
Contact our support team with your order number and proof of purchase. Your order confirmation email is enough — you do not need a printed receipt.
Describe the problem in a few lines and, if you can, attach a photo. That is the whole claim. We confirm receipt and guide you through the next step.
What we do next
We resolve covered claims in three ways: repair, replace, or refund.
If the product can be repaired, we repair it. If not, we replace it with the same model. If we cannot repair or replace it — or if you prefer — we refund the full purchase price. A covered claim costs you nothing.
Warranty valid where we ship
The two-year warranty applies in every region we ship to — the US, EU, UK, Australia, and Japan. Your product is covered where you are.
Where local law gives you more than this warranty does, local law stands. EU consumers, for example, have additional rights under the Sale of Goods Directive (2019/771).
Do I need to register?
No. The warranty applies automatically from the day your product arrives. There is nothing to sign up for, no warranty card, no account required.
Keep your order confirmation if it is easy to find — it speeds up a claim. But we have your order on record, and that is all we need.
Warranty vs. 30-day returns
Two separate promises, so there is no confusion.
Within 30 days of delivery, return your product for any reason and receive a full refund — no questions asked. After 30 days, the two-year warranty protects you against defects and workmanship failures. Changed your mind? That is the 30-day return. A product that fails? That is the warranty.