Terms of service
Terms of Service
Last Updated: July 28, 2026
Overview
Welcome to Soopii! The terms "we", "our", and "us" refer to Soopii. Soopii operates this store and website, including all order‑related information, content, features, tools, products and services, in order to provide you (the customer) with a curated shopping experience (the "Services"). Soopii is powered by Shopify, which enables us to offer the Services to you.
The following Terms of Service, together with any policies mentioned herein (these "Terms of Service" or "Terms"), set forth your rights and responsibilities when using the Services.
Please read these Terms of Service carefully – they contain important information about your legal rights, and cover disclaimers and limitations of liability.
By accessing, using or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.
Section 1 – Access and Accounts
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have permitted any of your minor dependents to use the Services on any device you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide to our store is correct, current and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or authorise any other person to use your account.
Section 2 – Our Products
We have made every effort to display our products and services accurately in the online store. However, please note that colours or product appearance may differ from what you see on your screen, depending on the type of device you use to access the store and its settings and configuration.
We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations, or that they will be identical to the way they are displayed or presented in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and to limit the quantities of any products offered to any person, geographic region or jurisdiction on a case‑by‑case basis.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Soopii reserves the right to accept or reject your order for any reason, at our sole discretion. Your order is not binding until it is accepted by Soopii. Your order will be accepted only after we receive and process your payment. Please review your order carefully before submitting it; once accepted, Soopii may not be able to accept cancellation requests. If we do not accept, modify, or cancel your order, we will attempt to notify you using the email, billing address, and/or phone number you provided when placing the order.
Your purchase may only be returned or exchanged in accordance with our Refund Policy [link].
You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export.
Section 4 – Pricing and Billing
Prices, discounts and promotions are subject to change without notice. The price of a product or service is the price in effect at the time the order is placed, and will be listed in your order confirmation email. Unless expressly stated otherwise, marked prices do not include taxes, shipping fees, handling fees, customs duties or import charges.
Prices published in our online store may differ from prices in physical stores, online stores operated by third parties, or other locations. We may from time to time offer service promotions that may affect pricing and are subject to terms other than those set out in these Terms. If promotion terms conflict with these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information when making a purchase in our store. You agree to promptly update your account and other information, including your email address, credit card number and expiration date, so that we may complete your transactions and contact you as needed.
You represent and warrant that: (1) the credit card information you provide is true, correct and complete; (2) you are duly authorised to use the credit card for the purchase; (3) your credit card company will honour the charges incurred by you; and (4) you will pay the charges incurred by you at the posted prices, including shipping and handling fees and all applicable taxes (if any).
Section 5 – Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Once we have handed the products over to the carrier, ownership and risk of loss pass to you. For full details on shipping methods, costs, and delivery estimates, please refer to our Shipping Policy [link].
Section 6 – Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, displayed content, images, graphics, product reviews, videos and audio, and their design, selection and arrangement, are owned by Soopii, its affiliates or licensors, and are protected by United States and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services only for personal, non‑commercial purposes. You may not copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any of the materials in the Services without our prior written consent. Except as expressly provided, nothing in these Terms shall be construed as granting you any licence or other right under any patent, trademark, copyright or other intellectual property of Soopii, Shopify or any third party. Unauthorised use of the Services may violate federal and state intellectual property laws. Soopii reserves all rights not expressly granted in this Agreement.
The name, logo, product and service names, designs and slogans of Soopii are trademarks of Soopii or its affiliates or licensors. You may not use such marks without the prior written permission of Soopii. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing in the Services are the trademarks of their respective owners.
Section 7 – Optional Tools
You may be given access to third‑party customer tools that are part of the Services, but which we neither monitor nor control, nor do we have any say over them.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third‑party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the relevant third‑party providers.
In the future, we may also offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.
Section 8 – Third‑Party Links
The Services may contain materials and hyperlinks to websites operated by third parties (including any embedded third‑party functionality). We are not responsible for reviewing or evaluating the content or accuracy of any third‑party materials or websites that you choose to access. If you decide to leave the Services to access these materials or third‑party websites, you do so at your own risk.
We shall not be liable for any damages or losses arising from your access to any third‑party website, or from your purchase or use of any products, services, resources or content on any third‑party website. Please read and understand the third party's policies and terms carefully before making any transaction. If you have any complaint, claim or concern regarding any third‑party products or services, please address it directly to that third party.
Section 9 – Relationship with Shopify
[Merchant note: This section accurately describes the relationship between Shopify and your store – please do not delete or modify.]
Soopii is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made in our store are directly between you and Soopii. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales made between you and Soopii, including any injury, damage or loss arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising out of or related to your purchases or transactions with Soopii.
Section 10 – Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, which can be found here [link], and certain personal information may also be subject to Shopify's Privacy Policy, which can be found here. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Because the Services are hosted by Shopify, Shopify processes personal information about your access to and use of the Services in order to provide the Services and improve them. Information you submit to the Services will be transferred to Shopify and possibly to third parties in other countries outside your country of residence, in order to provide the Services to you. Please review our Privacy Policy [link] for more details on how we, Shopify and our partners use your personal information.
Section 11 – Feedback
If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sub‑licensable, royalty‑free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may use the rights granted by this licence to operate, provide, evaluate, enhance, improve and promote the Services, while fulfilling our obligations and exercising our rights under these Terms of Service.
You also represent and warrant that: (1) you own or hold all necessary rights in all Feedback; (2) you have disclosed any compensation or reward received in connection with the submission of Feedback; and (3) your Feedback complies with these Terms. We are under no obligation: (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but are not obliged to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not infringe any third party's rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any other person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility or legal obligation for any Feedback posted by you or any third party.
Section 12 – Errors, Inaccuracies and Omissions
Occasionally the information in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions at any time, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).
Section 13 – Prohibited Uses
You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services for the following purposes: (1) any unlawful or malicious purpose; (2) to violate any international, federal, provincial or state statute, regulation, law or local ordinance; (3) to infringe or violate our intellectual property rights or the intellectual property rights of others; (4) to harass, abuse, insult, harm, defame, disparage, intimidate or injure any of our employees or any other person; (5) to disseminate false or misleading information; (6) to send, knowingly receive, upload, download, use or re‑use any material that does not comply with these Terms; (7) to send or cause to be sent any advertising or promotional material, including any "junk mail", "chain letter", "spam" or any other similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that we consider likely to harm Soopii, Shopify or users of the Services, or expose them to liability.
Additionally, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services; (2) copy, reproduce, extract, sell, resell or exploit any portion of the Services; (3) collect or track the personal information of others; (4) send spam, phishing, pharming or pretexting messages, or otherwise abuse the Services; (5) use any robot, spider, scraper, data collection and extraction tool, automated device or process, AI tool (such as agentic AI), or automated or manual means to access the Services; or (6) interfere with, bypass or circumvent our security, authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. If we believe that you have violated any part of these Terms, we have the right to suspend, disable or terminate your account at any time without notice.
Section 14 – Agents
14.1 This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that can take autonomous or semi‑autonomous action on behalf of or at the direction of any person or entity, and that can act on behalf of a person or entity or use a person's device to perform actions without direct supervision.
14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates strictly in accordance with Section 14.4 below. Furthermore, no Agent may access, use or interact with any Services if we have requested that the Agent not access, use or interact with those Services.
14.3 We may limit any Agent's access to, use of and interaction with the Services, including through technical measures.
14.4 An Agent must: (1) in all HTTP/HTTPS requests, identify that the request comes from an Agent and disclose the Agent's name in the request's User‑Agent string by including: "Agent/[Agent Name]"; (2) not conceal or obscure the fact that access, use or interaction originates from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computers from humans; (3) truthfully answer any questions or prompts designed to determine whether the interaction originates from a human or a computer; and (4) not circumvent or otherwise evade any measures designed to prevent, limit, modify or control how Agents access, use or interact with the Services.
Section 15 – Termination
We may, in our sole discretion, terminate this Agreement or your access to the Services (or any part thereof) at any time without notice, but you will remain liable for all amounts due up to and including the date of termination.
Upon termination, the following Sections shall survive: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 16 – Disclaimer of Warranties
The information provided through the Services is for general informational purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of its contents.
Unless expressly stated otherwise by Soopii, the Services and all products offered through the Services are provided to you on an "as is" and "as available" basis, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability, quality of goods, fitness for a particular purpose, durability, title, and non‑infringement. We do not warrant, represent or guarantee that your use of the Services will be uninterrupted, timely, secure or error‑free. Some jurisdictions limit or do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimer may not apply to you.
Section 17 – Limitation of Liability
To the maximum extent permitted by law, Soopii, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, and Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any Services or any products procured through the Services, or for any other claim related in any way to your use of the Services or any products, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content (or product) posted, transmitted or otherwise made available via the Services, even if advised of their possibility.
Section 18 – Indemnification
You agree to indemnify, defend and hold harmless Soopii, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any losses, damages, liabilities or claims payable to third parties (including reasonable attorneys' fees) arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any claim for which indemnification is sought, but failure to receive such notice in a timely manner shall not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We may control the defence and settlement of such claims at your expense, including the choice of counsel, but we will not settle any claim that requires a non‑monetary obligation on your part without your consent (which you shall not unreasonably withhold). You shall cooperate with the defence of any claim subject to indemnification, including providing relevant documents.
Section 19 – Severability
If any provision of these Terms of Service is held to be unlawful, invalid or unenforceable, that provision shall nonetheless be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 20 – Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or in relation to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous oral or written agreements, communications and proposals between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 21 – Assignment
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.
Section 22 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You and Soopii agree to submit to the jurisdiction of and venue in the courts of Hong Kong SAR and accept personal jurisdiction over you by such courts.
Section 23 – Headings
The headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.
Section 24 – Changes to Terms of Service
You may review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 25 – Contact Information
If you have any questions about the Terms of Service, please contact us at:
Email: shop@soopii.com
Phone: +852 52316027
Address: Hong Kong SAR