Shipping policy
Shipping Policy
Last Updated: July 28, 2026
At Soopii, we strive to get your orders to you as quickly and efficiently as possible. This Shipping Policy explains how we process, fulfil and deliver your purchases.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). During peak seasons or promotional events, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Destinations
We currently ship to addresses within the United States, Canada, the United Kingdom, the European Union, and Australia. If your country is not listed, please contact us at shop@soopii.com before placing your order to check availability.
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders unless specifically arranged.
3. Shipping Methods & Carriers
We partner with reliable carriers depending on your region to ensure the best balance of speed and cost:
- United States & Canada: UPS, FedEx, USPS
- Germany & European Union: DHL (primary), DPD
- United Kingdom: DHL, DPD
- Australia: iMile, Aramex, Australia Post, and other regional carriers
The carrier used for your order will depend on the destination, package weight, and shipping method selected at checkout.
4. Local Warehouse Fulfillment – Priority Shipping
We prioritize shipping your order from our overseas warehouses located in your home country (e.g., US warehouses for US customers, EU warehouses for EU customers, AU warehouses for Australian customers). This allows us to reduce transit times, avoid unnecessary customs delays, and provide a smoother delivery experience.
If the item you ordered is not available in your local warehouse, we may ship it from another warehouse location. In such cases, you will be notified of the estimated delivery time before your order is dispatched.
5. Shipping Costs
We offer free standard shipping on all orders to most destinations within our service regions.
Due to significantly higher carrier costs to certain remote or non-mainland areas, a small shipping surcharge may apply at checkout for deliveries to the following locations:
- Europe: Switzerland, Liechtenstein, Cyprus, Malta, Iceland, Greece, and Nordic countries (Denmark, Sweden, Finland)
- Australia: Regional South Australia, Northern Territory, Far North Queensland, and remote inland areas
The surcharge amount is calculated based on your delivery address and will be clearly displayed before you complete your order. The vast majority of addresses are not affected.
6. Estimated Delivery Times
Delivery times are estimates only and not guaranteed. Actual delivery may vary due to carrier performance, customs clearance, weather conditions, or other unforeseen events.
Region Estimated Delivery Time
United States (local warehouse) 2–5 business days
United States (other warehouse) 5–10 business days
Canada 5–10 business days
Germany (domestic) 1–2 business days
European Union (local warehouse) 2–6 business days
European Union (other warehouse) 5–12 business days
United Kingdom 2–6 business days
Australia (metro areas) 1–4 business days
Australia (regional/remote) 3–8 business days
Please note that these are typical estimates; we do not guarantee delivery by a specific date.
7. Customs, Duties & Taxes
For orders shipped from a warehouse within your country or customs union, no customs duties or import taxes apply.
For orders shipped from outside your country (e.g., if local stock is unavailable), your order may be subject to customs clearance, import duties, and taxes levied by the destination country. These charges are the buyer's responsibility and are not included in our product price or shipping fee. We recommend that you check with your local customs office for more information before placing your order.
We are not responsible for any delays caused by customs processing.
8. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If you do not receive tracking information within 5 business days of placing your order, please contact us at shop@soopii.com.
9. Lost, Damaged, or Delayed Shipments
Lost packages: If the tracking shows "Delivered" but you have not received the package, please contact the carrier directly. We will assist you with a carrier investigation if necessary.
Damaged packages: If your order arrives damaged, please take photos of the packaging and the product, and contact us within 48 hours of receipt. We will arrange a replacement or refund as per our Return Policy.
Delayed shipments: We are not liable for delays caused by carriers, customs, or other events beyond our control. However, we will do our best to keep you informed.
10. Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. If the order has not yet been shipped, we may be able to correct the address. Once shipped, we cannot reroute the package.
11. Split Shipments
If your order contains multiple items and some are out of stock in your local warehouse, we may split the shipment. You will receive separate tracking numbers for each parcel. No additional shipping charges will apply for split shipments.
12. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Email: shop@soopii.com
(We do not publish a phone number for general inquiries; all shipping-related communications should be directed to this email address.)
Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.